Frequently Asked Questions (FAQs)

Ordering and Shipping

1. How long does it take for my order to ship?
If your order is processed before 3:00 PM Pacific Time, it will ship the same day. Orders placed after 5:00 PM will be shipped on the next business day.

2. What is the minimum purchase amount?
Our wholesale minimum order requirement is $300.

3. Why aren’t chains included in special promotions?
Chains are priced by weight and already reflect the most competitive silver pricing available on the market.

Product Information

4. Is silver magnetic?
No, pure silver is not magnetic and will not stick to a magnet. However, if an item that appears silver attaches to a magnet, it may contain a magnetic material like nickel as part of an alloy or as a base metal under silver plating.

5. Why does a shorter sterling silver chain weigh more than a longer one?
Shorter chains can sometimes weigh more than longer ones due to differences in production, design thickness, or variations in metal density across different manufacturing batches.

6. What is rhodium plating?
Rhodium plating involves applying a thin layer of rhodium, a precious metal from the platinum family, to the surface of jewelry. This process enhances the jewelry’s shine, durability, and resistance to tarnishing.

7. Does your jewelry have anti-tarnish treatment?
Yes, our jewelry is treated with an anti-tarnish coating that preserves its brilliance and protects it from the natural tarnishing process over time.

Care and Maintenance

8. How can I prevent silver from tarnishing?
To slow down or prevent tarnishing, follow these tips:

  • Store Properly: Keep silver items in airtight containers or anti-tarnish bags.

  • Use Anti-Tarnish Strips: Place strips or silica gel packets in storage containers to absorb moisture and sulfur compounds.

  • Avoid Chemicals: Keep silver away from chlorine, bleach, ammonia, and cosmetics.

  • Polish Regularly: Use a soft, non-abrasive polishing cloth to clean silver and maintain its shine.

  • Frequent Use: Regularly worn silver items tend to tarnish less due to the natural oils from your skin.

For additional protection, consider professional rhodium plating or specialized coatings.

General Policies

9. Do you include third-party links on your website?
Yes, our website may contain links to third-party websites. These external sites have their own privacy policies, and we are not responsible for their content or activities. If you encounter issues,